FAQ
Answers to what customers ask most. If yours is not here, email support@shipabob.com and a person will reply.
Shipping
Do you charge for shipping?
Shipabob provides free expedited shipping on all eligible orders shipped within the United States. There is no minimum purchase requirement, membership requirement, or promotional code needed.
Where do you ship?
The United States only. Some aerosols, pest-control products, chemicals, and oversized items carry carrier or destination restrictions, so a small number of products cannot reach every address. If we cannot ship something to you, we will tell you and refund it.
How fast will my order arrive?
Estimated delivery is 2–3 business days, including 1 handling day and 1–2 transit days. Order cutoff is 10:00 p.m. Pacific Time (Los Angeles). Handling days are Monday–Saturday; transit days are Monday–Friday. Orders received after cutoff or on a non-handling day begin processing on the next handling day. Sundays and federal holidays are excluded from handling; weekends and federal holidays are excluded from transit. Cutoff timing, weekends, and holidays can extend the calendar delivery date. Delivery dates are estimates, not guarantees.
When will I get tracking?
We email tracking as soon as it is available. Carrier scans sometimes take a day to appear after a label is created, so a tracking number that shows no movement yet is normal.
Why did my order arrive in more than one box?
Orders with several products often ship separately and can arrive on different days. Separate shipments never cost you more. Each package has its own tracking.
Orders and returns
Can I change or cancel an order?
Email support@shipabob.com as soon as you can. We will try, but once processing or fulfillment has started a change cannot be guaranteed. The same applies to address corrections, so check your address carefully at checkout.
Something arrived damaged, opened, or expired. What now?
Email us with your order number and a photo. We will replace or refund the item. Do not use a product that arrived damaged or past its date.
What is your return policy?
We offer 30-day returns on all items, including personal care and beauty products, sale items, and gift cards. Return shipping is free. Items must be unworn or unused and in their original condition and packaging, with tags and proof of purchase. Contact us first with your order number for a prepaid return label and instructions. See our returns and refunds page for the full terms.
My package says delivered but it is not here.
Check with neighbours and around the property first, since carriers sometimes mark a package delivered a little early. If it has not appeared the next day, email us and we will open a carrier investigation.
About the products
Who ships my order?
Orders are fulfilled by retail distribution partners. Packaging, labels, or tracking may carry a partner's name. Your purchase is from Shipabob, and Shipabob handles your order questions, problems, and refunds.
Are the products genuine, first-quality goods?
Yes. Everything we list is new, sealed, first-quality retail stock in its manufacturer packaging. We do not sell refurbished, expired, or returned goods.
How are your prices set?
We add a small fixed margin to what we pay, rather than pricing against what the market will bear. That is the whole model, and it is why the savings show up most on the items you buy again and again.
Why did a product disappear from the site?
Availability follows our suppliers. When something goes out of stock we remove it rather than take an order we cannot fill. Items often return.
Do you price match?
No. We keep the margin thin at all times instead of discounting selectively.
Payment and account
What payment methods do you take?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. Payment details are handled by the payment provider; we never see your full card number.
Do I need an account to order?
No. You can check out as a guest. An account saves your addresses and order history for next time.
Do you charge sales tax?
Tax is calculated at checkout based on your delivery address and applicable state and local rules. The amount appears before you pay.
Contact
How do I reach a person?
Email support@shipabob.com with your order number. That is the fastest route and it reaches the same team that handles fulfillment problems.
Shipabob is owned and operated by Income Store LLC, 30 N Gould St, Sheridan, WY 82801.